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How to Communicate

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📰 2023.05.07

Plan a Communication

Plan what a receiver should know, feel, and do after.

Optimize the channel and the condition for the receiver.

Communicate

Maximize the message fidelity, which is signal / noise.

Slow down.

Use body.

Keep an eye contact.

Say what the receiver wants first.

Structure a message with “What”, “So what”, and “Now what”.

Interact

Do not interrupt.

State with a question.

Use open-ended questions to explore.

Use close-ended questions to clarify.

Communication Habits

Communication habits.

Communicating a Bad News

Communicating bad news.