How to Communicate
Plan a Communication
Plan what a receiver should know, feel, and do after.
Optimize the channel and the condition for the receiver.
Maximize the message fidelity, which is
signal / noise.
Keep an eye contact.
Say what the receiver wants first.
Structure a message with “What”, “So what”, and “Now what”.
Do not interrupt.
State with a question.
Use open-ended questions to explore.
Use close-ended questions to clarify.